1. Introduction

Schwert Impex (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website (https://schwertimpex.com/) or engage with our services—including import/export documentation, customs clearance, freight forwarding, document legalization, logistics, and warehousing.

2. Data We Collect

• Contact Information: name, email, phone, company affiliation, postal address (via contact forms, emails, or calls).
• Account Credentials: username, password, and profile info (if you register).
• Transaction Data: service requests, shipping preferences, payment details.
• Site Usage Data: IP address, device/browser type, pages visited, session duration (via cookies and logs).
• Marketing Preferences: opt-in consent for newsletters and marketing communications.

3. Sources of Data

• Directly from you (forms, emails, phone calls).
• Automatically via website analytics and cookies.
• From third-party service providers (e.g., payment gateways, freight partners).

4. Purposes & Legal Bases

We use your personal data for the following purposes:

• Service Delivery: to process your import/export, logistics, customs, and warehousing requests.
• Customer Support: to respond to inquiries and provide assistance.
• Account Management: to manage registered accounts and services.
• Communications: to send updates, invoices, newsletters, and marketing (with consent).
• Analytics & Improvement: to enhance site and service experience (legitimate interest).
• Compliance: to fulfill legal and contractual obligations.

5. Cookies & Similar Technologies

We use essential cookies (for functionality) and analytical cookies (for performance). You may manage or disable cookies in your browser settings, though this may affect site usability.

6. Data Sharing & Disclosure

We may share your data with:

• Service providers (payment, hosting, email, logistics partners).
• Legal or regulatory bodies (as required by law).
• Business successors (in case of merger or sale).

All third parties are bound by confidentiality and data security obligations.

7. International Transfers

Your data may be transferred outside India (e.g., to cloud providers or freight partners), protected by standard legal safeguards such as Standard Contractual Clauses.

8. Data Retention

• Transactional and account data: kept until service conclusion + legal retention period.
• Marketing data: kept until consent is withdrawn.
• Analytics/log data: anonymized or deleted regularly.

9. Your Rights

• Access, rectify, or update your personal data.
• Request erasure or restrict processing.
• Object to processing for marketing.
• Withdraw consent at any time.
• Lodge complaints with India’s data protection authority.

10. Security Measures

We implement technical (SSL, access controls) and organizational measures to protect your data from unauthorized access, loss, or misuse.

11. Children

We do not knowingly collect data from children under 18. If discovered, we will take steps to delete such data.

12. Changes to This Policy

We may revise this policy periodically. Significant changes will be notified via the website or email. Continued use implies agreement to the updated terms.

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