At Schwert Impex Pvt. Ltd., we strive to provide efficient and reliable services in international trade, documentation, logistics, and customs clearance. This Cancellation & Refund Policy outlines the conditions under which service requests can be cancelled and refunds may be issued.

1. Service Cancellation Policy

• Before Execution: If the service has not yet been initiated or processed (e.g., documentation, freight booking, clearance filing), cancellation is possible upon written request.
• After Initiation: If a service is already in progress, cancellation is not guaranteed and is subject to review. Partial charges may still apply based on the work completed.

Non-Cancellable Services: The following services cannot be cancelled once confirmed:

• Customs documentation and filings
• Export/import clearances already initiated
• Freight bookings with confirmed carrier space
• DGFT and licensing applications
• Any services involving third-party commitments (couriers, shipping lines, etc.)

All cancellation requests must be submitted in writing via email to info@schwertimpex.com with the reference number or service details.

2. Refund Policy

Eligible for Refund:

• Services cancelled before execution, minus administrative or processing fees (if any).
• Overpayments made due to billing errors.
• Double payments made for the same service.
• Unfulfilled services due to proven failure on our part (e.g., miscommunication, failure to initiate service despite confirmation).

Not Eligible for Refund:

• Services already rendered or in progress.
• Delays caused by incorrect client information, customs delays, or third-party dependencies.
• Failure to provide mandatory documents on time.
• Force majeure or uncontrollable events (e.g., port strikes, natural disasters, government actions).
• Disputes over shipping costs or duties not covered by Schwert Impex.

3. Refund Process

• Approved refunds will be processed within 7–10 business days from the date of approval.
• Refunds are issued via the original payment method unless otherwise agreed.
• For NEFT/IMPS/RTGS refunds, clients must provide valid bank account details.

4. Contact for Cancellations & Refunds

5. Dispute Resolution

If you are not satisfied with the outcome of your cancellation or refund request, you may escalate the matter in writing. Disputes will be resolved under the jurisdiction of courts located in Noida, Uttar Pradesh, as per applicable Indian laws.